Many manual processes between office and field
Elevator companies
Elevators & service
A complete workflow system for modern elevator companies — from customer request to invoice in one seamless flow.
Telme brings the entire workflow for elevator companies into one system—from fault reporting and planning to reporting, payroll data, and invoicing. Technicians work on the go with QR codes on every elevator, messages, and signing via Mobilt BankID directly in the app.
Less administration means more time for service and value creation. Management and supervisors get full control of time, costs, and profitability in real time.
Download the app
Technicians work in Telme Go—QR codes on the elevator, messages, time reporting, and Mobilt BankID directly in the app.
Industry challenges
Many elevator companies recognize these issues—Telme is built to solve them.
Hard to keep office, technicians, and customers aligned
Missed recurring jobs and service contracts
Poor visibility into costs and profitability
Administration takes too much time
Overview
From customer request to invoice—planning, mobile app, and QR codes throughout the process.
From order to invoice
The entire chain in one system—without information falling through between office and field.
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Customer request Fault report via web, phone, or QR code on the elevator.
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Work order Created automatically with all information about the asset.
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Planning The right technician, the right time—even for urgent cases.
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Assignment Sent to technicians with SMS and messages in the app.
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Reporting Time, materials, photos, and notes on site.
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Costs Travel, materials, and working time gathered in the same flow.
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Invoicing Documentation created automatically when the job is complete.
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Follow-up Statistics, KPIs, and profitability in real time.
What Telme brings together
One system for the entire service operation—not just isolated parts of the flow.
- Work orders and planning
- Technician management
- Time reporting and payroll data
- Materials, travel, and costs
- Invoicing and customer portal
- Communication via messages and SMS
- Recurring service, patrols, and inspections
Nyckelfunktioner
QR code on every elevator—specifications, history, and service intervals
Mobilt BankID for login and signing in the app
Messages and SMS in real time
Recurring patrols, service, and inspections
Modules for elevator companies
Recurring work
Patrols, service contracts, inspections, and automatic reminders.
Communication
Messages, SMS, and documentation directly on the work order.
Mobile app
Report time, materials, photos, and signatures easily in the field.
Travel & driving
Travel reimbursement, mileage log, and optimized routes.
Payroll data
Time, shift supplements, allowances, and projects linked for accurate payroll data.
Materials & inventory
Full control of materials, stock status, and costs.
Reports & KPIs
Track key metrics, profitability, and productivity in real time.
Secure & cloud-based
Secure data, backup, and available everywhere—always.
Planning & resource control
Plan technicians efficiently based on availability
Handle urgent jobs and prioritise assignments
Optimise travel and see status live on the map
Track open, planned, and ongoing assignments
Recurring work
Service contracts linked to invoicing
Recurring work orders and maintenance planning
Inspections and planned service visits
Automatic reminders before intervals expire
Communication in one system
Built-in messaging on work orders
SMS to technicians for new assignments
Photos, files, and documentation in the same flow
Customer portal with transparency for clients
Finance & profitability
Working time and billable time
Travel and material costs
Payroll data to accounting systems
Project profitability and follow-up
Benefits for the whole organization
Technician
Easier reporting, QR codes on the elevator, and Mobilt BankID in the app.
Supervisor
Full overview—planning, status, and resource control.
Administration
Less manual work—documentation for payroll and invoicing.
Management
Control, statistics, and profitability per project and contract.
Customer
Own login and visibility into cases via the customer portal.
Real-world example
Scenario: urgent elevator fault
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Fault report comes in—via web, phone, or QR codes on the elevator
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Work order is created immediately with the asset's history and documentation
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Nearest available technician is assigned and receives SMS about the new job
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Technician reports time, materials, and photos on site
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Invoice documentation is ready immediately after the job is completed
Why Telme?
Built for service operations and field work
Mobile-ready for technicians in elevators and machine rooms
Integrates operations, finance, and communication
Recurring work and contracts built in from the start
Let us tell you more!
Curious about Telme or wondering if a solution fits your business? We are happy to talk — no strings attached.