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Viska – stay in touch with your customers, right from Telme
Viska is Telme's messaging service for businesses. It lets you send email, SMS and RCS to customers, recipients and partners – delivery updates, reminders, surveys and newsletters – all from one place. As a Telme customer, you reach Viska directly from inside Telme.
Three channels, one place
Email, SMS and RCS live in the same service. Pick the channel that fits the message – longer content by email, a short reminder by SMS, or a message with images and buttons via RCS.
Campaigns when you have something to share
Create and send newsletters and mailings to your lists and segments. Each email address exists only once per workspace, and duplicate phone numbers are removed from SMS campaigns – so every recipient gets the message once.
Flows for the things that repeat
Build automated flows that start from an event, such as a booked pickup or a completed delivery. The tasks you would otherwise do by hand every week can run on their own.
Service messages that get through
Pickup confirmations, delivery updates with an estimated arrival time, and delay alerts are sent as transactional messages. Reminders – for example before a site visit or an inspection – can be scheduled for a set time.
Surveys that show how it went
Send NPS or CSAT surveys after a delivery or a completed job, and get a clear picture of what your customers think.
An API for your own systems
With the Viska API, your systems can manage contacts, send events that start flows, and send transactional email, SMS and RCS. The documentation is at viska.website/en/api ↗.
How Viska works inside Telme
Viska is a service of its own with its own website, but as a Telme customer you don't need to go looking for it. You open Viska directly from inside Telme and then work in Viska with your contacts, templates, campaigns and flows.
- Start in Telme. You reach Viska from your usual Telme workspace.
- Work in Viska. Create mailings, build flows and follow up on what has been sent, opened and clicked.
- Connect more systems when needed. With the API, a transport management or project system can send events and service messages to Viska.
One less separate tool to keep track of – and more time for the work that creates value.
Get started
Want to see how email, SMS and RCS can fit into your everyday work? Read the article Stay in touch with your customers – with Viska, right inside Telme.
Let us tell you more!
Curious about Telme or wondering if a solution fits your business? We are happy to talk — no strings attached.